品管圈活动在减少门诊退药中的应用

目的:减少门诊药房退药率,提升药学服务质量,提高工作人员工作积极性及参与管理的意识与解决问题的能力。 方法:在门诊药房开展品管圈活动,以圈员自愿参与的方式,按照品管圈的十大步骤进行计划、实施、确认和处置。 结果:品管圈活动开展后,门诊药房退药由原来的 42.58 例/周下降至 25.25 例/周,下降率 40.70%,目标达成率为 101.76%。 开展品管圈活动后,圈员的品管手法、工作责任心、积极性、解决问题能力、沟通协调能力、荣誉感、自信心均有提升。 结论:开展品管圈活动,可显著减少门诊药房退药率,从而减少了药品资源浪费及用药安全隐患。

Application of Quality Control Circle Activities in Reducing Outpatient Drug Withdrawal

Objective: To reduce the outpatient drug repercussion, improve the quality of pharmaceutical service, improve the staff''s work enthusiasm and participate in the management consciousness and the ability to solve the problem. Methods: The quality control circle activities were carried out in outpatient pharmacy, as part of voluntary circle way, according to the ten steps of the quality control circle, with planning, implementing, confirming and disposing. Results: Since the quality control circle activities begining, the numbers of drug withdrawal in outpatient pharmacy decreased from 42.58 cases/ week to 25.25 cases/ week, down 40.70%, the rate of target completion was 101.76%..The pharmaceutical administration ability, working responsibility, enthusiasm, problem solving capabilities, communication skill, sense of honor, self-confidence were all improved. Conclusion: Quality control circle activities can significantly reduce the rate of drug repercussion in outpatient pharmacy, reduce the waste of drug resource and potential safety risks.