应用界面理论扩大护患接触面的工作模式重建

目的:应用界面理论变革护理工作模式,扩大护患接触面,以达到护理贴近临床、贴近患者、护理服务功能高度集成的目的。方法:应用界面理论设计护理工作流程,实现护理工作面由横断面转为轴辐面;应用固化夜班的扁平化护理工作模式,在护理人力资源不足的情况下,成功地开展责任制护理。结果:构建了良好的护患交互界面,护士全面履行职责,患者得到全方位照顾。结论:护患接触界面除业务感知界面外,还有信息沟通界面和心理交互界面;为提高患者满意度,需扩大直接护患接触界面。

Interface theory guided nurse and patient contact mode reconstruction

Objectives：To change nursing care mode in accordance with theory,broaden nurse and patient contact to achieve the goals of nursing care close to clinical,close to patient and nursing function highly integration.Methods：Guided by interface theory,nursing care process was reconstructed to transfer the nursing care mode from cross section to hub and spoke mode.Applying for flattening nursing care mode,accountability nursing care successfully carried out in precondition of lack of nursing staff.Results：Good nurse and patient communication interface has been constructed,nurses full fulfill their duties and patient gets all around care.Conclusions：Besides of nursing care feeling interface,information communication and mental interaction interface also belong to nurse and patient contact interface.In order to increase patient satisfaction,the direct nurse and patient contact needs to be broadened.