| 医院门诊药房Markov链排队模型研究 |
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| 引用本文： | 艾育华,刘一强,严静东. 医院门诊药房Markov链排队模型研究[J]. 中国数字医学, 2009, 4(11): 47-49. DOI: 10.3969/j.issn.1673-7571.2009.011.012 |
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| 作者姓名： | 艾育华 刘一强 严静东 |
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| 作者单位： | 南方医科大学南方医院信息科,510515,广州市广州大道北路1838号 |
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| 摘 要： | 随着国家医药卫生体制改革的推进，提高医疗卫生运行效率、服务水平和质量，成为医院改革的目标。对于医院中“常排队、排长队”的现象，特别是针对医院门诊就医最后一个环节门诊药房窗口，尝试利用医院信息化的数据与排队论相结合，研究适合于医院门诊药房的排队模型，探索医院该环节的工作效率与流程问题。
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| 关 键 词： | 医院 门诊药房 排队论 Markov链模型 |
Research on Markov Chain Queuing Model in Hospital Outpatient Pharmacy |
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| AI Yu-hua,LIU Yi-qiang,YAN Jing-dong. Research on Markov Chain Queuing Model in Hospital Outpatient Pharmacy[J]. China Digital Medicine, 2009, 4(11): 47-49. DOI: 10.3969/j.issn.1673-7571.2009.011.012 |
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| Authors: | AI Yu-hua LIU Yi-qiang YAN Jing-dong |
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| Affiliation: | (Information Department, Nanfang Hospital of Southern Medical University, Guangzhou 510515,Guangdong Province, P.R.C.) |
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| Abstract: | With the progress of reform of Medical and Health System of our country, improving operation efficiency of medical treatment and service level and quality become the target of the hospital＇ s reform. For the phenomenon of “frequent queuing and long queuing”, especially the last step for outpatient service - outpatient pharmacy window, we are trying to combine informationized data of the hospital with queuing theory to investigate suitable queuing model of hospital outpatient pharmacy, and explore the working efficiency and process flow of our hospital in this link. |
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| Keywords: | hospital outpatient pharmacy queuing theory Markov link mode |
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