1238例门诊药物咨询回顾性分析

目的：了解大理州第二人民医院（以下简称“我院”）门诊药物咨询情况，以期提高临床药学服务质量。方法：对我院2011年3月—2014年3月1238例完整药物咨询资料进行回顾性分析。结果：我院门诊药物咨询，以窗口咨询为主（1019例，占82.31％），以电话咨询为辅（219例，占17.69％）；以患者咨询为主（980例，占79.16％），且以＞60岁的老年人居多（741例，占59.86％）；咨询的问题包括用法与用量（493例，占39.82％）、药物相互作用（193例，占15.59％）、不良反应（114例，占9.21％）等。结论：开展药物咨询，对指导患者安全、有效用药具有重要意义，同时，我院药物咨询问题涉及面较广，药师需进一步提高专业水平。

Retrospective Analysis on 1 238 Drug Counseling Cases

OBJECTIVE： To investigate the outpatient drug counseling services in Dali Second People-s Hospital （ hereinafter referred to as“our Hospital”） in an effort to improve the quality of outpatient clinical pharmacy service. METHODS：The data of 1 238 drug counseling cases between March 2011 and March 2014 March in our hospital were retrospectively analyzed. RESULTS：Window counseling service was the predominant outpatient drug counseling type, accounting for 82.31%（1 019 cases）, followed by telephone counseling （219 cases,17.69%）;980（79.13%） were patients seeking for counseling services; 741 （ 59.86%） aged 〉60 years; 493 （ 39.82%） inquired dosage and administration, 193 （ 15.59%） drug interactions and 114 （ 9.21%） adverse reactions etc. CONCLUSIONS： It is important to carry out drug counseling services and offer guidance on patients-safe and effective medication. Moreover, the drug counseling services cover wide area, thus pharmacists need to further improve their level of expertise.