Parents’ Global Rating of Mental Health Correlates with SF-36 Scores and Health Services Satisfaction

Background Patient satisfaction surveys are often used to measure quality of care. However, patient satisfaction may not be a reliable indicator of service quality because satisfaction can be influenced by clients’ characteristics such as their health status.Methods Parents of children attending a pediatric neurology clinic completed the Short Form Health Survey (SF-36) and global ratings of their physical and mental health. They also completed the Client Satisfaction Questionnaire (CSQ), the Measure of Processes of Care (MPOC), and the Family-Centered Care Survey (FCCS).Results 104 parents completed the survey. The correlation between the global rating of physical or mental health and their corresponding SF-36 scores was high. The majority (88%) of parents were satisfied, with a median CSQ score of 28 (IQR, 24 to 31) and a FCCS score of 4.7 (IQR, 4.2 to 4.9). Logistic regression identified parents’ mental health as a significant predictor of client satisfaction (OR, 1.07; 95% CI, 1.01 to 1.14).Conclusions Given the positive association between parents’ mental health and satisfaction with care, it is important to consider mental status as a covariate in interpreting satisfaction surveys. Parents’ global rating of mental health appears to be a reasonable indicator of their SF-36 mental scores.