| 应用六西格玛法提高神经内科出院病人2周复诊率 |
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| 引用本文： | 唐富琴,张琳,王喜丰,翁媛英,凌爱香,张丹红,肖玲琴,曹笑霄,金琪. 应用六西格玛法提高神经内科出院病人2周复诊率[J]. 护理学报, 2011, 18(3) |
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| 作者姓名： | 唐富琴 张琳 王喜丰 翁媛英 凌爱香 张丹红 肖玲琴 曹笑霄 金琪 |
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| 作者单位： | 唐富琴,张琳,翁媛英,凌爱香,张丹红,肖玲琴,曹笑霄,金琪,TANG Fu-qin,ZHANG Lin,WENG Yuan-ying,LING Ai-xiang,ZHANG Dan-hong,XIAO Ling-qin,CAO Xiao-xiao,JIN Qi(台州市中心医院,浙江,台州,318000);王喜丰,WANG Xi-feng(台州医院,浙江,台州,317000) |
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| 摘 要： | 目的 探讨应用六西格玛方法提高神经内科出院病人2周专科门诊复诊率.方法 应用六西格玛质量管理体系中的定义、测量、分析、改进和控制5个步骤对神经内科病人出院至复诊的流程进行分析,找出影响病人复诊的主要原因,制定相应的改进措施,如增加出院常规宣教项目、发放复诊联系卡、与病人或家属协商确定回访时间及方式等,以提高出院病人的复诊率.结果 神经内科病人复诊率从29.21%提高到41.67%,差异有统计学意义(χ2=10.448,P=0.001).结论 应用六西格玛方法,通过团队合作实施流程改进,是提高出院病人复诊率的有效办法.
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| 关 键 词： | 六西格玛 神经内科 出院 复诊率 |
Improvement of Return Visit for Discharged Patients with Six Sigma in Neurology Department |
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| TANG Fu-qin,ZHANG Lin,WANG Xi-feng,WENG Yuan-ying,LING Ai-xiang,ZHANG Dan-hong,XIAO Ling-qin,CAO Xiao-xiao,JIN Qi. Improvement of Return Visit for Discharged Patients with Six Sigma in Neurology Department[J]. Journal of Nursing, 2011, 18(3) |
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| Authors: | TANG Fu-qin ZHANG Lin WANG Xi-feng WENG Yuan-ying LING Ai-xiang ZHANG Dan-hong XIAO Ling-qin CAO Xiao-xiao JIN Qi |
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| Affiliation: | TANG Fu-qin1,ZHANG Lin1,WANG Xi-feng2,WENG Yuan-ying1,LING Ai-xiang1,ZHANG Dan-hong1,XIAO Ling-qin1,CAO Xiao-xiao1,JIN Qi1(1.Taizhou Central Hospital,Taizhou 318000,China,2.Taizhou Hospital,Taizhou 317000,China) |
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| Abstract: | Objective To explore the improvement of return visit for discharged patients within two weeks with Six Sigma in Neurology department.Methods Five steps in Six Sigma including definition,assessment,analysis,improvement and control were applied to analyze the process from patients' discharge to return visit and work out corresponding improving methods such as increasing health education,sending return visit card.Results The percentage of return visit was improved from 29.21% to 41.67%,which was with statistic... |
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| Keywords: | Six Sigma Neurology department discharge percentage of return visit |
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