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不同类型品管圈在医院药事管理中的应用效果分析与体会
引用本文:平耀东,王楠,张文思,张凇,张艳华.不同类型品管圈在医院药事管理中的应用效果分析与体会[J].中国现代应用药学,2019,36(5):613-616.
作者姓名:平耀东  王楠  张文思  张凇  张艳华
作者单位:北京大学肿瘤医院暨北京市肿瘤防治研究所, 恶性肿瘤发病机制及转化研究教育部重点实验室药剂科, 北京 100142,北京大学肿瘤医院暨北京市肿瘤防治研究所, 恶性肿瘤发病机制及转化研究教育部重点实验室运营办公室, 北京 100142,北京大学肿瘤医院暨北京市肿瘤防治研究所, 恶性肿瘤发病机制及转化研究教育部重点实验室药剂科, 北京 100142,北京大学肿瘤医院暨北京市肿瘤防治研究所, 恶性肿瘤发病机制及转化研究教育部重点实验室药剂科, 北京 100142,北京大学肿瘤医院暨北京市肿瘤防治研究所, 恶性肿瘤发病机制及转化研究教育部重点实验室药剂科, 北京 100142
摘    要:目的 分析不同类型品管圈所取得的效果并阐述活动开展过程中的体会。方法 通过不同类型品管圈在医院药事管理中的应用,分析品管圈实施的效果,并进行分析。结果 品管圈活动的开展对于提高科室的药事管理水平以及增强活动参与者药事管理的能力都取得了很好的效果。流程改造后患者及护士对药师满意度明显提高。结论 品管圈活动的开展提升了科室以及药师对药事管理工作持续改进的热情,加强了药事管理精细化的概念,提升了药剂科的整体管理水平。

关 键 词:品管圈  课题达成型  问题解决型  药事管理
收稿时间:2018/5/24 0:00:00

Experience and Application Effects Analysis of Different Types of Quality Control Circle in Hospital Pharmacy Management
PING Yaodong,WANG Nan,ZHANG Wensi,ZHANG Song and ZHANG Yanhua.Experience and Application Effects Analysis of Different Types of Quality Control Circle in Hospital Pharmacy Management[J].The Chinese Journal of Modern Applied Pharmacy,2019,36(5):613-616.
Authors:PING Yaodong  WANG Nan  ZHANG Wensi  ZHANG Song and ZHANG Yanhua
Institution:Peking University Cancer Hospital & Institute, Key Laboratory of Carcinogenesis and Translational Research, Ministry of Education, Department of Pharmacy, Beijing 100142, China,Peking University Cancer Hospital & Institute, Key Laboratory of Carcinogenesis and Translational Research, Ministry of Education, Operational Supervision Office, Beijing 100142, China,Peking University Cancer Hospital & Institute, Key Laboratory of Carcinogenesis and Translational Research, Ministry of Education, Department of Pharmacy, Beijing 100142, China,Peking University Cancer Hospital & Institute, Key Laboratory of Carcinogenesis and Translational Research, Ministry of Education, Department of Pharmacy, Beijing 100142, China and Peking University Cancer Hospital & Institute, Key Laboratory of Carcinogenesis and Translational Research, Ministry of Education, Department of Pharmacy, Beijing 100142, China
Abstract:OBJECTIVE To analyse the effects of different types of quality control circles(QCC) and expound the experience in the process of carrying out the activities. METHODS Through the application of different types of QCC in hospital pharmacy management, the effect of implementing QCC was analyzed. RESULTS The QCC activities had achieved good results in improving the level of pharmacy management in departments and enhanced the ability of participants in the activities. The satisfaction degree of patients and nurses to pharmacists was significantly improved after the process reform. CONCLUSION The development of QCC activities has promoted the enthusiasm of departments and pharmacists for continuous improvement in pharmacy management, strengthens the concept of refined pharmacy management, and improves the overall management level of pharmacy department.
Keywords:quality control circles(QCC)  task achieving  problem-solving  pharmacy management
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