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Patient satisfaction after endoscopic retrograde cholangiopancreatography for biliary stones: A prospective multicenter study in Lombardy |
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| Authors: | Enzo Masci Marzia Rossi Giorgio Minoli Benedetto Mangiavillano Guglielmo Bianchi Enrico Colombo Umberto Comin Edoardo Fesce Maurizio Perego Paolo Ravelli Fausto Lella Federico Buffoli Alessandro Zambelli Aldo Lomazzi Renato Fasoli Alberto Prada Pier Alberto Testoni |
| Affiliation: | Department of Gastrointestinal Endoscopy, San Paolo Universitary Hospital Milan,;Garbagnate Hospital, Milan,;Magenta Hospital, Milan,;S. Giuseppe Hospital, Milan,;Ospedale Maggiore di Crema, Crema,;Istituti Ospitalieri di Cremona, Cremona,;Rho Hospital, Milan,;San Carlo Borromeo Hospital, Milan,;Gastroenterology and Endoscopic Unit, S. Raffaele Hospital, Milan,;Presidio ospedaliero cremonese, Cremona,;Valduce Hospital, Como,;Seriate Hospital, Bergamo,;Zingonia Hospital, Bergamo,;S. Gerardo Hospital, Monza, and;San Matteo Hospital, Pavia, Italy |
| Abstract: | Aims: To measure patients' satisfaction after endoscopic retrograde cholangiopancreatography (ERCP) for biliary stones in a large number of unselected endoscopy units. Methods: A prospective study using a questionnaire (Group Health Association of America—9 [GHAA-9], modified) was administered 24 h and 30 days after the procedure. Patients undergoing endoscopy for biliary stones for the first time were enrolled in a large number of endoscopy units, regardless of their size and workload. Results: In all, 700 patients were enrolled in 15 units. A high proportion of patients expressed satisfaction (80%). Satisfaction was less extensive for pain control and the quality of information provided before the procedure. There were no differences in the replies to questionnaires at 24 h and 30 days. Conclusion: It is feasible to record patients' satisfaction and in this series most patients were very satisfied. Criticisms concerned pain control and explanations provided before the procedure. |
| Keywords: | Biliary stones Choledocholitiasis ERCP Patients' satisfacion |