人性化便民措施在门诊服务中的应用

目的针对目前大型综合医院门诊"三长一短"仍然较普遍的现象,探讨人性化便民措施在门诊服务中的应用效果。方法根据患者就医过程的各个环节,坚持"以人为本"的服务理念,推行一系列人性化的便民措施。结果通过便民措施的推行,病人满意度提高,医院的知名度提升,实现了经济效益与社会效益双赢。结论人性化便民措施是提高门诊服务质量的方法与手段,是医院可持续发展的必然要求。

Application of Humanistic Convenience-for-people Measures in the Out-patient Consultation Services

Objective Aiming at the common phenomenon of taking a long time for registration and waiting and see,and the short time for seeing a doctor in large scale comprehensive hospital,to explore the effect of humanistic convenience-for-people measures in the out-patient consultation services.Methods According to all aspects of the medical treatment process in patients,the "people-oriented" service concept was adhered to,a series of personalized convenience measures was implemented.Results Through the implementation of convenience measures,the patients' satisfaction was improved,the popularity of hospital was advanced,the win-win economic and social benefit were achieved.Conclusion The humanistic convenience-for-people measures are the methods and means to improve the quality of out-patient services,which also are the inevitable demand of the sustainable development with hospital.