| 评选护理服务明星护士的做法与体会 |
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| 引用本文： | 刘忠俊,黄行芝,杨春,杨玉芝.评选护理服务明星护士的做法与体会[J].护理管理杂志,2006,6(12):46-47. |
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| 作者姓名： | 刘忠俊 黄行芝 杨春 杨玉芝 |
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| 作者单位： | 荆门市第一人民医院,护理部,湖北,荆门,448000;荆门市第一人民医院,护理部,湖北,荆门,448000;荆门市第一人民医院,护理部,湖北,荆门,448000;荆门市第一人民医院,护理部,湖北,荆门,448000 |
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| 基金项目： | 湖北省2006年度护理科研基金项目(200620) |
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| 摘 要： | 目的树立以人文关怀为特征的护理理念,为病人提供个性化、人性化护理服务,提高护理质量。方法连续3年评选护理服务明星护士,并进行考核、评价、奖励等系统管理。结果科室护理各项指标(护理质量、基本理论、技术操作、病人满意度)显著上升,病人投诉率逐年下降。结论评选护理服务明星护士可以激发护士潜能,建立医院护理服务文化,提高医院核心竞争力,促进医院可持续发展。
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| 关 键 词： | 护理服务 明星护士 护理质量 |
| 文章编号： | 1671-315X(2006)12-0046-02 |
| 修稿时间： | 2006年6月9日 |
The practice and experience of star nurse system in nursing management |
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| LIU Zhong-jun,HUANG Xing-zhi,YANG Chun,YANG Yu-zhi.The practice and experience of star nurse system in nursing management[J].Journal of Nursing Administration,2006,6(12):46-47. |
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| Authors: | LIU Zhong-jun HUANG Xing-zhi YANG Chun YANG Yu-zhi |
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| Abstract: | Objective To set up humanistic nursing philosophy,and provide individualized and humanistic nursing service for patients.Method In the recent 3 years,the star nurse management system was established,including the process of selection,evaluation and rewards.Result As a result,the quality of nursing was improved obviously,such as basic theory,nursing techniques and patients satisfaction.The patients complaint was decreased year by year.Conclusion The star nurse system can motivate nurses' potentiality,construct hospital nursing culture,improve the core competition capacity of hospital and promote the sustainable development of hospital. |
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| Keywords: | nursing service star nurse quality of nurisng |
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