转变护理服务理念的做法与体会

总结了近几年护理管理工作实施护理服务理念转变的做法:(1)医院要我做什么的传统服务理念转变为病人需要我做什么的服务理念。(2)单纯依赖制度管理的传统管理模式转变为以人为本的现代管理模式。(3)单纯完成操作的传统工作模式转变为人性化工作模式。实践证明实施护理服务理念转变推动了护理队伍的建设、发展和护理质量的提高。

The methods and experience of implementation of concept transition in nursing service

The paper summarized methods of implementation of concept transitions in nursing service in recent years, which included: (1)The traditional service concept of "what does hospital ask me to do?" was changed into the concept of " what does patient need me to do?"(2)The traditional management mode which purely relied on management regulations was changed into the modern one which put the human in the first place.(3)The traditional working mode purely relying on manipulation was changed into humane working mode. It was proved by facts that the implementation of concept transition in nursing service pushed the construction of nursing force forward and improved nursing quality.