病案复印的人性化服务

为了更好的提供病案复印服务,提出人性化服务的理念.病案复印人性化服务的内涵包括良好的服务态度、良好的复印质量、合理的流程和等候时间、合理的收费等.为了实现人性化的服务,具体措施有实行一站式服务、保证复印质量、减少患者等候时间、准确核对患者的信息、详细了解复印病案的用途、耐心解答各种问题,为患者提供各种方便,如制作指示引导牌、提供邮寄服务,充分利用现代化技术等,为患者提供全方位的服务,只有这样才能真正实现人性化的服务.

Humanistic Service of Medical Records Duplication

To provide better medical records duplication service and put forward the concept of humanistic service. The connotation of humanistic service in medical records duplication included nice service attitude, well duplication quality, reasonable progress and waiting time as well as expense and so on. In order to realize the humanistic service, the specific measures included carrying out one-stop service, guaranteeing the duplication quality, decreasing waiting time, checking the information of patients accurately, understanding the usage of duplication medical records, answering various questions with patience and providing convenience for the patients such as making guiding cards, providing post service and taking full use of modern technology and so on. Therefore, we could actuallv realize humanistic service bv nrovide the all-around service.