| 以病人为中心的医院内部沟通管理应用探索 |
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| 引用本文： | 汪春晖,周凌明,于振华,李永昌,王与荣. 以病人为中心的医院内部沟通管理应用探索[J]. 中国社会医学杂志, 2012, 29(1): 19-20. DOI: 10.3969/j.issn.1673-5625.2012.01.008 |
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| 作者姓名： | 汪春晖 周凌明 于振华 李永昌 王与荣 |
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| 作者单位： | 南京军区南京总医院医务部,江苏,南京,210002 |
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| 基金项目： | 江苏省医学人文社会科学基金 |
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| 摘 要： | 对医院来说,如何以病人为中心,构建医院内部医、药、护、技人员及各科室之间的有效沟通机制,以至达成紧密协作,是医院内涵建设的关键。从加强医院内部沟通管理的理论入手,并结合医院在医院文化建设、沟通技能培训、岗位代职轮转、优化诊疗流程、健全规章制度5个方面的具体实践,就怎样加强医院内部沟通管理进行论述,以探索构建医院内部沟通机制的可行性策略。
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| 关 键 词： | 医院管理 沟通管理 以病人为中心 |
Discuss on Utilization of Patient-centered Hospital Internal Communication Management |
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| WANG Chunhui,ZHOU Lingming,YU Zhenghua,LI Yongchang,WANG Yurong. Discuss on Utilization of Patient-centered Hospital Internal Communication Management[J]. Chinese Journal of Social Medicine, 2012, 29(1): 19-20. DOI: 10.3969/j.issn.1673-5625.2012.01.008 |
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| Authors: | WANG Chunhui ZHOU Lingming YU Zhenghua LI Yongchang WANG Yurong |
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| Affiliation: | ,et al. Department of Medical Affairs,Nanjing General Hospital of Nanjing Military Command,Nanjing,210002,China |
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| Abstract: | It is important for a hospital to build a patient-centered communication mechanism and make effective communication between doctors,pharmacists,nurses,technical staffs and different departments.This paper firstly introduced the theory of hospital internal communication,and then discussed how to improve it from the practice of Jingling hospital in five aspects: hospital culture,communication skills training,job rotation,simplified treatment processes,rules and regulations improvement,to explore the feasibility of building communication mechanism in the hospital. |
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| Keywords: | Hospital management Communication management Patient-centered |
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