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实施“优质护理服务”的体会
引用本文:张秀娟,张翠荣.实施“优质护理服务”的体会[J].甘肃中医,2012,25(1):84-85.
作者姓名:张秀娟  张翠荣
作者单位:甘肃省中医院脊柱骨一科,甘肃兰州,730050
摘    要:通过转变护理模式、护理观念、服务观念,同时夯实基础护理服务,合理调配人力资源、分级护理等措施,可提供优质护理服务,满足患者和家属的期望值、提高满意度,促进护患关系和谐。

关 键 词:优质护理服务  护理模式  护理观念  人文护理。

Experiences of"High-quality Nursing Servie"Implantation
ZHANG Xiu-juan,ZHANG Cui-rong.Experiences of"High-quality Nursing Servie"Implantation[J].Gansu Journal of Traditional Chinese Medicine,2012,25(1):84-85.
Authors:ZHANG Xiu-juan  ZHANG Cui-rong
Institution:(First Department of Spinal Orthopedics, Gansu Province Hospital of TCM, Lanzhou 730050, China)
Abstract:High-quality nursing service is provided to increase the expectation value and satisfaction of the patients and family members as well as to promote harmonization of nurse-patients relationship through the steps of transforming nursing model and nursing sense, tamping the foundation of basic nursing service, utilizing nursing hu- man resources reasonably, changing service sense,etc.
Keywords:high-quality nursing service  nursing model  nursing sense  humanitarian nursing
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