| 门诊服务质量现状与对策 |
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| 引用本文： | 秦逸,陶敏芳. 门诊服务质量现状与对策[J]. 解放军医院管理杂志, 2011, 18(2): 166-168 |
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| 作者姓名： | 秦逸 陶敏芳 |
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| 作者单位： | 上海交通大学附属第六人民医院门诊护理部,上海,200233 |
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| 基金项目： | 上海申康医院发展中心临床管理优化项目，上海交通大学附属第六人民医院研究基金 |
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| 摘 要： | 目的探讨提升门诊服务反应性的途径。方法自行设计服务需求调查问卷,抽取1 000例门诊患者作为调查对象。结果 70.27%的问卷被用于分析。16项服务中的9项被患者认为具有价值,5项被认作无价值,调查对象对其余2项服务的评价差异无统计学意义。结论根据统计分析的结论改进门诊服务,取得了较好的效果。
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| 关 键 词： | 门诊服务 质量 反应性 |
Improvement of Outpatient Service |
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| QIN Yi,TAO Min-fang. Improvement of Outpatient Service[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2011, 18(2): 166-168 |
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| Authors: | QIN Yi TAO Min-fang |
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| Affiliation: | QIN Yi,TAO Min-fang(Department of Outpatient,Shanghai Sixth People's Hospital Affiliated to Shanghai Jiaotong university,Shanghai 200233) |
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| Abstract: | Objective To improve the responsiveness of outpatient services.Methods A questionnaire was designed to survey 1000 outpatients.Results 70.27% of scales were used in analysis.9 of the 16 service items were perceived appropriate by the respondents,5 items moderate,and the other 2 items no value.Conclusions The services were mended with the results. |
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| Keywords: | outpatient service quality responsiveness |
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