提高门诊检验服务质量的做法 |
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引用本文: | 汪怀周,石磊,秦琴,李闻捷,邓安梅. 提高门诊检验服务质量的做法[J]. 解放军医院管理杂志, 2014, 0(4): 383-383 |
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作者姓名: | 汪怀周 石磊 秦琴 李闻捷 邓安梅 |
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作者单位: | 汪怀周 (第二军医大学长海医院实验诊断科,上海,200433); 石磊 (第二军医大学长海医院实验诊断科,上海,200433); 秦琴 (第二军医大学长海医院实验诊断科,上海,200433); 李闻捷 (第二军医大学长海医院实验诊断科,上海,200433); 邓安梅 (第二军医大学长海医院实验诊断科,上海,200433); |
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基金项目: | 第二军医大学教改基金资助项目(项目编号:JYC2013023) |
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摘 要: | 门诊是医院的重要组成部分,是面向社会的窗口。门诊检验科人流量大,医务人员工作繁忙。更好地为门诊患者服务是一个值得关注的问题。本文通过对硬件、人员及与患者的沟通等因素进行分析,探讨影响门诊检验科服务质量的原因,就门诊工作流程的改进谈体会。
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关 键 词: | 门诊检验科 医疗服务 质量管理 |
Measures to Improve Medical Service Quality of Outpatient Laboratory |
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Affiliation: | WANG Huai - zhou, SHI Lei, QIN Qin, LI Wen - jie, DENG An - mei ( Department of Experimental Di- agnosis, Changhai Hospital, Second Military Medical University , Shanghai 200433) |
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Abstract: | Outpatient service,as an important role in hospital function,provides a window for the public.The service of outpatient laboratory is characterized with large flow of patients and heavy workload. How to serve for the outpatients better is a matter of concern. In this paper,hardware,personnel and communication with the patient and other factors were analyzed to find out the reasons affecting the quality of outpatient laboratory service.The practices were discussed in the improvement of the clinic workflow. |
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Keywords: | clinical laboratory for outpatients medical service quality control |
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