南京居民对大医院门诊预约服务偏好影响因素分析

目的 了解城市居民对大医院门诊预约服务的偏好,探讨其影响因素,为促进医院预约诊疗服务工作的落实提出建议.方法 以南京市为案例,利用自设问卷收集资料,调查了1200户市民对三级医院门诊预约服务的偏好,并定性访谈了相关利益者.结果 在被调查者中,50.2％的人喜欢大医院门诊预约服务；年龄、受教育程度和经济因素是城市居民对大医院门诊预约服务偏好的重要影响因素,传统的门诊看病方式、预约服务不方便和怕爽约也是影响因素.结论 医院应积极探索和完善门诊预约服务的有效形式,切实加强门诊预约服务的管理,努力提高医务人员和居民的参与度.

Analysis of influencing factors of outpatient pre-registration preference for large hospitals in Nanjing city

Objective To understand the urban preference for outpatient pre-registration in large hospitals,and probe into the influencing factors,for recommendations to improve outpatient preregistration at the hospitals.Methods With Nanjing City as an example,the authors used tailoreddesigned questionnaire and qualitative interviews to investigate the preference of 1200 households of local residents regarding outpatient clinical pre-registration service at the tertiary hospitals.Results Age,education and economic factors are found to be the most important influential ones for urban preference in their outpatient pre-registration at large hospitals.Other factors include traditional approaches to outpatient clinic,inconvenience for outpatient pre-registration,and concerns for appointment breaking.Conclusion in order to increase their preference for outpatient pre-registration at large hospitals,hospitals should work to explore and improve approaches for outpatient pre-registration,and better their service quality,which will involve greater participation of both the hospital staff and residents.