Patients' perspectives of patient-centredness as important in musculoskeletal physiotherapy interactions: a qualitative study |
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Authors: | Kidd Martin O Bond Carol H Bell Melanie L |
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Affiliation: | a School of Physiotherapy, University of Otago, PO Box 56, Dunedin, New Zealand b Student Learning Centre, University of Otago, New Zealand c Department of Preventive and Social Medicine, University of Otago, New Zealand |
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Abstract: | ObjectiveTo determine patients’ perspectives of components of patient-centred physiotherapy and its essential elements.DesignQualitative study using semi-structured interviews to explore patients’ judgements of patient-centred physiotherapy. Grounded theory was used to determine common themes among the interviews and develop theory iteratively from the data.SettingMusculoskeletal outpatient physiotherapy at a provincial city hospital.ParticipantsEight individuals who had recently received physiotherapy.ResultsFive categories of characteristics relating to patient-centred physiotherapy were generated from the data: the ability to communicate; confidence; knowledge and professionalism; an understanding of people and an ability to relate; and transparency of progress and outcome. These categories did not tend to occur in isolation, but formed a composite picture of patient-centred physiotherapy from the patient's perspective.Conclusions and practice implicationsThis research elucidates and reinforces the importance of patient-centredness in physiotherapy, and suggests that patients may be the best judges of the affective, non-technical aspects of a given healthcare episode. |
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Keywords: | Patient care Patient centredness Patient satisfaction Good physiotherapy |
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