食品安全监管工作管理相对人满意度指数模型实证研究

目的:对食品安全监管工作管理相对人满意度指数模型进行实证研究,以检验该指数模型的拟合程度。方法:抽取杭州市315家食品安全监管工作管理相对人进行调查,用Cronbachsα系数检验问卷的信度,皮尔逊相关系数来检验问卷的内容效度,利用结构方程模型探究食品安全监管工作管理相对人满意度与各维度之间的内在关系。结果:指数模型各个维度的Cronbach'sα系数均在0.7以上,且总体信度为0.952,与总体量表的皮尔逊相关系数均在0.6以上,修正后的结构方程模型各项拟合指标CMIN/DF为2.261,GFI为0.888,AGFI为0.855,NFI为0.916,CFI为0.951,IFI为0.951,TLI为0.942,RMSEA为0.065。讨论:食品安全监管工作管理相对人满意度指数模型信度和效度良好,各项拟合指标均达到或接近理想标准,说明模型的构建具有科学性和可靠性。建议:食品安全监管工作绩效外部评价中纳入管理相对人满意度测评;对管理相对人监管部门应加强相关政策、法律法规的宣传与咨询指导;建立科学的第三方评价体系。

Study ofthe administrative relative person satisfaction index model for food safety supervision work

Objective:To conduct an empirical study on the administrative relative person satisfaction index model for food safety supervision to test the fitting degree of the index model.Methods:315 Hangzhou food safety supervision administration relative persons are selectedas the research samples. Then,Cronbach''s alpha coefficient is used to test the questionnaire internal consistency, and Pearson correlation coefficient is used to test the content validity of the questionnaire. And finally,the structural equation model is used to explore the supervision and management of food relative person satisfaction and each index between the internal relationships.Results:The Cronbach''s alpha coefficients for each dimension of the index model are all above 0.7and the questionnaire is 0.952,and the total scale of the Pearson correlation coefficientsis 0.6 or higher.For the modified model fit index with the CMIN/DF value of 2.261,GFI is 0.888,AGFI value is 0.855,NFI value is 0.916,CFI value is 0.951,IFI value is 0.951,TLI value is 0.942, and RMSEA value is 0.065.Conclusion:The administrative relative person satisfaction index model for food safety supervision has good reliability and validity.The model fitting results all reach or almost close to ideal standards,which means that the construction of the model is scientific and reliable.Suggestions:This paper suggests policy-makers to further establish a relative performance evaluation of external satisfaction, and focus on the promotion and education of food security-related policies,laws and regulations in order to establish a more scientific third-party evaluation system.