我院开展优质护理服务的做法与成效

通过开展优质护理服务工作，制订“优质护理服务示范工程”活动方案，使全院职工积极参与，形成一把手、一盘棋工程。从根本上改变医院的服务理念及护理工作模式、创新管理方法，做到护士包床到护，工作站前移至病房，成立专项公关小组解决患者的安全问题，不断提高医护人员工作积极性。同时坚持以“患者为中心”，夯实基础护理。为患者提供安全、优质、满意的整体护理服务，使医疗、护理质量得到提高，患者安全得到保障，医患关系得到改善，最终达到卫生部提出的患者满意、社会满意、政府满意的要求。

Methods and effect of high-quality-nursing service in our hospital

By opening high-quality-nursing services and formulating the plan of ＂high-quality-nursing demonstration project＂, to make all the staff of our hospital enjoy in this project, and to form a leader, a game project. Service concept, nursing work pattern and advanced management method are changed fundamentally, achieving subcontracted responsibility of nurses to each bed and forward moving of nursing stations to wards, and a special expert team is established to solve problems of patients＇ safety in order to improve the staff＇s enthusiasm for work. Meanwhile, we adhere to the faith of ＂patient first＂ and consolidate the basic nursing work. We provide patients with the integrated nursing service of safety, quality and satisfaction in order to enhance the quality of medical treatment and nursing service, guarantee the safety of patients and improve the relationship between the hospital and patients. At last, the aim is achieved to the request of patient satisfaction, society satisfaction and government satisfaction made by the Ministry of Health.