| 细化护理流程 减少患者投诉 |
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| 引用本文： | 沈传华,石正楠.细化护理流程 减少患者投诉[J].解放军医院管理杂志,2008,15(5):488-489. |
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| 作者姓名： | 沈传华 石正楠 |
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| 作者单位： | 1. 襄樊职业技术学院,襄樊,441050
2. 襄樊市中医院,襄樊,441021 |
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| 摘 要： | 目的：讨论护理服务流程在临床护理工作中的应用及效果。方法：细化护理服务程序，狠抓护理质量，实行人文关怀。结果：患者满意度提高，投诉减少。结论：优质的护理服务能很好的满足患者的需求，减少护患矛盾和患者的投诉。
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| 关 键 词： | 护理程序 减少 投诉 |
| 文章编号： | 1008-9985(2008)05-0488-02 |
| 修稿时间： | 2007年8月24日 |
More Careful Nursing Service, Less Patient Complain |
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| SHEN Ghuan-hua,SHI Zheng-nan.More Careful Nursing Service, Less Patient Complain[J].Hospital Administration Journal of Chinese People's Liberation Army,2008,15(5):488-489. |
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| Authors: | SHEN Ghuan-hua SHI Zheng-nan |
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| Institution: | SHEN Chuan - hua, SHI Zheng - nan(1.Xiangfan vocation and technology college, Xiangfan 441050; 2.Xiangfan Zhongyi hospital, Xiangfan 441021) |
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| Abstract: | Objective:To discuss the application and effects of nursing service flow during the course of the clinic nursing works.Methods:Be more careful courses of the nursing service and high quality service as well as sound emotional carelessness.Results:The satisfaction rate of the patients raised and the complaint lowered.Conclusions:High quality nursing service can greatly satisfy the patients' needs,prevent the arguments between the hospital and the patients,and lower the patients' complaint. |
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| Keywords: | nursing process lower complaint |
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