Violence towards personnel in out-of-hours primary care: a cross-sectional study |
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Authors: | Joa Torill Skibeli Morken Tone |
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Institution: | Sandnes legevakt, Sandnes, Norway. |
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Abstract: | ObjectiveTo investigate (1) the prevalence of occupational violence in out-of-hours (OOH) primary care, (2) the perceived cause of violence, and (3) the associations between occupation, gender, age, years of work, and occupational violence.DesignA cross-sectional study using a self-administered postal questionnaire.SettingTwenty Norwegian OOH primary care centres.SubjectsPhysicians, nurses, and others with patient contact at OOH primary care centres, 536 responders (75% response rate).Main outcome measuresVerbal abuse, threats, physical abuse, sexual harassment.ResultsIn total, 78% had been verbally abused, 44% had been exposed to threats, 13% physically abused, and 9% sexually harassed during the last 12 months. Significantly more nurses were associated with verbal abuse (OR 3.85, 95% confidence interval 2.17–6.67) after adjusting for gender, age, and years in OOH primary care. Males had a higher risk for physical abuse (OR 2.36, CI 1.11–5.05) and higher age was associated with lower risk for sexual harassment (OR 0.28, CI 0.14–0.59), when adjusted for background variables. Drug influence and mental illness were the most frequently perceived causes for the last occurring episode of physical abuse, threats, and verbal abuse.ConclusionThis first study on occupational violence in Norwegian OOH primary care found that a substantial number of health care workers experience occupational violence from patients or visitors. The employer should take action to prevent occupational violence in OOH primary care.Key Words: Cross-sectional studies, general practice, nurses, out-of-hours, physicians, prevalence, violenceThis study describes the prevalence of occupational violence among health workers in Norwegian out-of-hours primary care.- One in three has been exposed to physical abuse during their working career in out-of-hours primary care.
- Nurses experience more verbal abuse than the other occupational groups.
- The perceived main causes of occupational violence are drug influence and mental illness.
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