| 医院顾客满意度测评体系研究 |
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| 引用本文： | 姚贵宾,李静. 医院顾客满意度测评体系研究[J]. 解放军医院管理杂志, 2009, 16(5): 408-410 |
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| 作者姓名： | 姚贵宾 李静 |
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| 作者单位： | 第二军医大学研究生管理大队,上海,200433;第二军医大学长海医院,上海,200433 |
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| 摘 要： | 本研究从某大型综合性医院的实践出发，对测评体系进行了构建并进行了实证研究。确定了包括感知医疗质量、感知服务质量、便利程度、环境质量和约束条件共5个结构变量的模型，对测量指标进行了界定。
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| 关 键 词： | 大型综合性医院 顾客满意度评价 实证研究 |
Empirical Study on Satisfaction Degree Measurement System of A Comprehensive Hospital |
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| YAO Gui-bin,LI Jing. Empirical Study on Satisfaction Degree Measurement System of A Comprehensive Hospital[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2009, 16(5): 408-410 |
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| Authors: | YAO Gui-bin LI Jing |
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| Affiliation: | (Graduate Student Team, Second Military Medical University, Shanghai 200433; Changhai Hospital, Second Military Medical University, Shanghai 200433) |
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| Abstract: | With the practices of a large comprehensive hospital, an empirical research was carried out to test the satisfaction measurement system, in which five structure variables including perceived health care quality, perceived service quality, convenience, environmental quality and the constraints were identified, meanwhile indicators of measurement was defined. |
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| Keywords: | comprehensive hospital satisfaction degree measurement empirical study |
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