| ISO9001：2000质量管理体系与医疗纠纷管理 |
| |
| 引用本文： | 雷勇,岳雅娟,宋斌. ISO9001：2000质量管理体系与医疗纠纷管理[J]. 解放军医院管理杂志, 2009, 16(6): 538-540 |
| |
| 作者姓名： | 雷勇 岳雅娟 宋斌 |
| |
| 作者单位： | 1. 南京军区福州总医院95临床部医务处,莆田,350025
2. 解放军95100部队卫生处,广州,510405 |
| |
| 摘 要： | 随着国家医疗卫生体制改革的深入，医院面临着医疗纠纷的困扰，引进ISO9001标准建立完善的医院医疗纠纷管理体系，是医院质量管理的必由之路。医疗纠纷防范关键在于运用ISO9001标准，以患者为中心抓好医疗服务全过程，发挥机关职能作用，保证医疗纠纷管理体系有效运行，持续改进医院医疗服务质量，并不断满足患者需要和提高患者满意度，树立医院品牌形象。
|
| 关 键 词： | ISO 9001：2000 管理体系 医疗纠纷 |
Application of ISO 9001:2000 Quality Management System in Medical Prevent Disputes Management |
| |
| LEI Yong,YUE Ya-juan,SONG Bin. Application of ISO 9001:2000 Quality Management System in Medical Prevent Disputes Management[J]. Hospital Administration Journal of Chinese People's Liberation Army, 2009, 16(6): 538-540 |
| |
| Authors: | LEI Yong YUE Ya-juan SONG Bin |
| |
| Affiliation: | ( Section of Medical Affair, 95 Clinic Department, Fuzhou General Hospital, Nanjing Military Command Area, Putian, 350025; Section of Health, No, 95100 Unit of PLA, Guangzhou .510405) |
| |
| Abstract: | With the development of national health reform, medical dispute has became an important problem for the hospital, but the introduction of ISO9001 dispute management system for will solve this problem. The key to prevent medical dispute lies in the use of ISO9001 standards guided by patient-oriented principle, ensures the function of management system in effect, and improve service quality to adapt to the demand of patients and perfect the hospital brand. |
| |
| Keywords: | ISO 9001:2000 ISO 9001 2000 management system medical dispute |
| 本文献已被 维普 万方数据 等数据库收录！ |
|
