医院病房视频互动服务平台应用研究

目的：改变目前住院患者获得知情权以及院内外生活服务与商务服务的方式，提高服务可及性和患者满意度。方法：在整合医院现有服务和内部信息资源的基础上，利用医院有线电视网络、宽带局域网、互联网、多媒体、嵌入式计算机等多种技术构建数字化服务平台。结果：住院患者在病房内通过遥控器和病房电视可以方便地获得包括视频点播、账单查询、院内订餐、商务服务、游戏娱乐、院外服务等各类服务，突破了时空的限制，体现了服务的周到与便捷。结论：该平台将数字化技术引入医院病房患者非医疗服务，是信息技术和服务模式的创新，推广了应用前景广阔。

Application Research of Video Interaction Service Platform for Hospital Wards

Objective To modify the way of information-learning for in-ward patients and the modes of living and business services within or out of hospital, thus improving the service acquisitiveness and patient's satisfaction. Methods Based on the integration of the current hospital equipments and internal information, digital service platform was constructed by utilizing all kinds of technologies such as cable television network, broadband local network, internet, multi-media, embedded microcomputer, etc. Results In-ward patient can enjoy video on demand (VOD), bill inquiry, ordering meal, amusement games, business services and external hospital service conveniently via remote control and television in the room. Conclusion The platform introduces the digital technology into non-medical service in hospital. As an innovation in information technology and service pattern, the platform has a future in application.