| 运用六西格玛提升出院流程效率 |
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| 引用本文： | 邹小琴,周彬,袁璐,王少华,马秀清,罗大刚,王业钊,吴晓东,黎照民,张进,毛庆,成翼娟,杨天桂,黄勇,程永忠,石应康.运用六西格玛提升出院流程效率[J].中国医院,2005,9(5):21-23. |
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| 作者姓名： | 邹小琴 周彬 袁璐 王少华 马秀清 罗大刚 王业钊 吴晓东 黎照民 张进 毛庆 成翼娟 杨天桂 黄勇 程永忠 石应康 |
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| 作者单位： | 四川大学华西医院,610041,四川成都市武侯区国学巷37号 |
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| 摘 要： | 六西格玛是指一种通过消除错误、简化流程来最大程度满足顾客需求的新型管理工具.项目小组通过分步实施定义-测量-分析-改进-控制五个步骤对出院流程进行了有效简化,大大缩短了办理出院手续的时间,避免了结算窗口人员堆积和高峰形成,同时提高了内外部顾客的满意度,有效节约了人力成本,从总体上提升了出院流程效能.
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| 关 键 词： | 六西格玛 流程优化 出院流程 |
| 修稿时间： | 2005年4月3日 |
To improve discharge process efficiency with 6-signal |
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| Zou Xiaoqin,Zhou Bin,Yuan Lu,et al..To improve discharge process efficiency with 6-signal[J].Chinese Hospitals,2005,9(5):21-23. |
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| Authors: | Zou Xiaoqin Zhou Bin Yuan Lu |
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| Institution: | Zou Xiaoqin,Zhou Bin,Yuan Lu,et al. Huaxi Hospital,Sichuan University. No.37,Guoxue xiang,Wuhou District,Chendu,Sichuan Province. 610041,PRC |
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| Abstract: | signal is a method to satisfy customers by eliminating errors and simplifying service process. The project team simplifies discharge process by five steps: concept, measurement, analysis, improvement and control, which shorten the discharge time, eliminate crown in front of discharge windows, improve satisfaction of inside and outside customers, eliminate personnel cost and improve discharge services efficiency generally. |
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| Keywords: | signal improve business process discharge process |
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