| 护士岗位管理体系的建立及实施 |
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| 引用本文： | 韩琳,岳淑琴,宋秀荣,丁兆红,王晨霞,张凤娃,张菊霞.护士岗位管理体系的建立及实施[J].护理学杂志,2017,32(20). |
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| 作者姓名： | 韩琳 岳淑琴 宋秀荣 丁兆红 王晨霞 张凤娃 张菊霞 |
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| 作者单位： | 1. 甘肃省人民医院护理部,甘肃兰州,730000;2. 甘肃省人民医院门诊部,甘肃兰州,730000 |
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| 摘 要： | 目的提高护士满意度、改善护理服务质量及患者满意度。方法构建护士岗位管理体系,将护士分为N0~N5级,按职级上岗,按劳取酬,设置专业能力、工资待遇、职业发展进阶,实施1年后评价效果。结果实施护士岗位管理后,护士满意度、护理质量及患者满意度显著高于实施前(P0.05,P0.01)。结论对全院护理人员实施岗位管理,有助于护理队伍建设,使护士的付出与薪酬、待遇相匹配,更好地调动护士工作积极性,从而提高护理质量,提升患者满意度。
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| 关 键 词： | 护士分级 岗位 绩效 体系构建 护理管理 |
Post management in nursing: development and implementation |
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| Han Lin,Yue Shuqin,Song Xiurong,Ding Zhaohong,Wang Chenxia,Zhang Fengwa,Zhang Juxia.Post management in nursing: development and implementation[J].Journal of Nursing Science,2017,32(20). |
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| Authors: | Han Lin Yue Shuqin Song Xiurong Ding Zhaohong Wang Chenxia Zhang Fengwa Zhang Juxia |
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| Abstract: | Objective To enhance nurses' job satisfaction,quality of nursing service and patient satisfaction.Methods We implemented post management in nursing:nurses were categorized into 6 ranks,designated to post only they met the requirements of the rank,and rewarded based on their performance;and professional competence,salary and welfare,as well as career ladder were established.The effect was evaluated after 1 year of intervention.Results Nurses' job satisfaction,quality of nursing service and patient satisfaction were significantly improved after the intervention (P＜0.05,P＜0.01).Conclusion Post management is beneficial to build nursing team,make nurses achieve the balance between giving and getting,and mobilize their work passion,thus to improve quality of nursing service and patient satisfaction. |
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| Keywords: | nurse grading post performance system establishment nursing management |
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