| 把握病人候诊心理 提高门诊服务质量 |
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| 引用本文： | 杨骅,张红卫. 把握病人候诊心理 提高门诊服务质量[J]. 中国医院, 2009, 13(8): 60-61 |
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| 作者姓名： | 杨骅 张红卫 |
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| 作者单位： | 解放军第二军医大学附属长海医院门诊部,200433,上海市杨浦区长海路174号 |
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| 摘 要： | 在分析了门诊病人的候诊心理特点基础上，论述了基于病人的候诊心理需求制定相应的干预措施：加强健康宣教，让病人候诊时“有事可做”；随时通报候诊情况，减轻病人焦虑心理；合理安排优先病人诊疗流程；努力为病人提供舒适的候诊环境。
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| 关 键 词： | 候诊心理 服务质量 |
Promoting outpatient service quality by analyzing patient's psychologies in waiting time |
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| YANG Hua,ZHANG Hongwei. Promoting outpatient service quality by analyzing patient's psychologies in waiting time[J]. Chinese Hospitals, 2009, 13(8): 60-61 |
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| Authors: | YANG Hua ZHANG Hongwei |
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| Affiliation: | ( Outpatient Department, Affiliated Changhai Hospital, The Second Military Medical University, P.L.A., No.174, Changhai Road, Yangpu District, Shanghai, 200433, PRC) |
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| Abstract: | Based on the analysis of outpatient' s psychologies in waiting time, the interventions as well as strengthening health education to attract patient' s attention, disclosing waiting time information to reduce patient' s anxious mood, rational designing treatment process and trying to create a comfortable treatment environment were discussed. |
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| Keywords: | psychologies in waiting time service quality |
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