门诊口腔科护理质量管理中的"五常法"

目的:研究"五常法"在门诊口腔科护理质量管理中的应用效果。方法:应用"五常法"原理对人、物、环境进行规范改进,并定期进行检查评估,持续不断改进。结果:口腔科护理质量明显提高,急救物品完好率,无菌物品合格率,贵重仪器使用保管完好率,物品准备完好率,口腔器械准备完好率,患者满意度均明显提高。结论:"五常法"的应用提高了门诊口腔科的护理管理质量,确保医疗护理安全,提高了工作效率,提升了科室形象。

"5S management" in the quality management of stomatology department

Objective:To study the effects of application of "5S management" on nursing quality of Stomatology department.Methods:We applied the principle of "5S management" to improve the management on employees,instruments and environment,we evaluated work situation regularly as well as improved it continuously.Results:The qualified rates of emergent materials,sterilization,the use and preservation of expensive instruments,the preparation of dental instruments and materials,as well as patients satisfaction rate were significantly improved after applying "5S management".Conclusion:Application of "5S management" in Stomatology department can improve nursing management quality,working efficiency and section image.