不同时期电话心理咨询内容的比较分析

目的：分析不同时期上海心理健康热线电话资料，探讨电话心理咨询变化的特点。方法：对１９９５年１～６月和１９９９年１～６月上海心理热线资料共计２３０５人次进行统计分析。结果：近期有关精神疾病问题的咨询占居首位（３６．１％），情绪问题仍然呈快速上升趋势（３１．５％）。结论：上海心理健康热线电话咨询内容的变化与社会发展现状的符合，也和其本身的性质有关。

Mental Health Hotline Services in Shanghai between 1995 and 1999

Objective: To examine recent change of hotline counselling services in Shanghai. Method: 1000 callers in 1995 and 1305 callers in 1999 were compared with respect to their personal backgrounds, presenting problems, and intervention methods, etc. Results: While psychiatric disorders constituted the major proportion of cases for hotline counselling (36.1% in 1999), emotional problems showed a fast growing trend from 20.3% in 1995 to 31.5% in 1999. Conclusion: The change in the major problems presented for hotline counselling in Shanghai has been in keeping with the characteristics of social development, as well as the nature of hotline services.