临床护理中护患沟通技巧的应用与效果

目的在临床护理中实施护患沟通,提高护士的业务水平,防止护患纠纷的发生。方法对护理人员进行护患沟通技巧的培训,一年后采用问卷调查法,向医生发放问卷70份,内容为护士的沟通技巧知识掌握情况评价,收回有效问卷70份;向患者及家属发放问卷100份,内容为对护士护理服务的满意度,收回有效问卷98份;并与开展＂优质护理服务工程＂前的2009年各项指标进行对比。结果护士的沟通技巧知识掌握率由2009年的66.7%提高到2010年的95.7%;患者及家属对护理人员的满意度由2009年的74.5%提高到2010年的96.9%;护患纠纷由2009年的5例下降到2010年的1例,下降80%,比较差异具有统计学意义（P〈0.05）。结论良好有效的护患沟通能保证护理措施的有效实施,促进患者疾病的康复,提高护理质量。

Application and Effect of Nurse-Patient Communication Skills in Clinical Nursing

Objective To implement nurse-patient communication in clinical nursing to improve the professional level of nurses, and to prevent nurse-patient disputes. Methods The nurses were trained with nurse-patient communication skills, one year later 70 questionnaires including evaluation on nurses' knowledge to master communication skills were issued to doctors, 70 valid questionnaires back; 100 questionnaires concerned with patient satisfaction were issued to patients or their families, 98 valid questionnaires ba...