| 人性化管理在门诊护理管理中的应用 |
| |
| 引用本文： | 李丽.人性化管理在门诊护理管理中的应用[J].海南医学院学报,2011,17(2):279-280,288. |
| |
| 作者姓名： | 李丽 |
| |
| 作者单位： | 武警北京市总队医院门诊部,北京,100020 |
| |
| 基金项目： | 海南医学院科研基金学报项目 |
| |
| 摘 要： | 目的:探讨人性化管理在门诊护理管理中的应用.方法:本着一切从人出发的管理理念,把各种人性化的管理方法贯穿于护理管理的每个环节中.结果:患者满意度和护士工作满意度均有显著提高,基础护理、危重特级护理和护理文书达标率显著上升,护理安全事故发生率显著下降.结论:人性化管理可以不断地提高医院门诊护理工作的服务质量.
|
| 关 键 词： | 人性化管理 门诊护理 管理 |
Humanization management in the outpatient care management |
| |
| LI Li.Humanization management in the outpatient care management[J].Journal of Hainan Medical College,2011,17(2):279-280,288. |
| |
| Authors: | LI Li |
| |
| Institution: | LI Li(Outpatient Department,General Hospital of Armed Police,Beijing 100020,China) |
| |
| Abstract: | Objective： To discuss the application of humanization management in the outpatient care management.Methods： Based on humanization concept,humanization management was applied in every aspect of nursing management.Results： The satisfaction of both patients and nurses were improved.The standard-reaching rates of basic nursing,emergence nursing and nursing documents were increased,while the incidence rate of nursing accident was decreased.Conclusions： humanization management can improve servicequality of outpatient care management. |
| |
| Keywords: | Humanization management Outpatient care Management |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
|
