| 武汉市城市居民社区卫生服务知晓率和满意度的调查研究 |
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| 引用本文： | 严亚琼,刘毅俊,刘新会,杨念念,夏江.武汉市城市居民社区卫生服务知晓率和满意度的调查研究[J].国外医学：社会医学分册,2009(3). |
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| 作者姓名： | 严亚琼 刘毅俊 刘新会 杨念念 夏江 |
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| 作者单位： | 武汉市疾病预防控制中心;武汉市卫生局; |
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| 摘 要： | 目的了解武汉市城市居民对本市社区卫生服务的知晓率和满意度等相关情况,为政府探索社区卫生服务管理模式提供指导。方法采用分层抽样方法,从武汉市7个中心城区的96个社区卫生服务中心管辖的社区内随机抽取常住居民为调查对象,经过培训的调查员采用统一设计的问卷进行入户随机调查。结果居民对社区卫生六位一体功能的总知晓率为93.3%,其中了解最多的是医疗功能(90.4%)。愿意去社区卫生服务就医的为66.0%。对社区卫生的服务态度和质量满意度分别为69.3%和66.4%。结论武汉市城市居民对社区卫生服务的功能知晓情况较高,但仍然停留在医疗服务水平上,服务满意度整体尚可,政府部门和社区卫生服务管理者应采取积极措施提高社区居民的满意度水平。
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| 关 键 词： | 社区卫生服务 知晓率 满意度 |
Study on Awareness Rate and Satisfaction to Community Health Service among Urban Residents in Wuhan City |
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| YAN Yaqiong,LIU Yijun,LIU Xinhui,et al..Study on Awareness Rate and Satisfaction to Community Health Service among Urban Residents in Wuhan City[J].Foreign Medical Sciences(Section of Social Medicine),2009(3). |
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| Authors: | YAN Yaqiong LIU Yijun LIU Xinhui |
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| Institution: | YAN Yaqiong,LIU Yijun,LIU Xinhui,et al.Wuhan Centers for Disease Prevention and Control,Wuhan,430030,China |
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| Abstract: | Objective To know the awareness rate and satisfaction to community health service among of residents in Wuhan City,and to provide bases for the exploration of management models of community health services.Methods Permanent residents from 96 community health service centers of 7 center districts in Wuhan city were randomly selected by stratified sampling method and were investigated by using self-designed questionnaire.Results The total awareness rate of six aspects of service function of community health s... |
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| Keywords: | Community health service(CHS) Awareness rate Satisfaction rate |
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