基于互联网的新型冠状病毒肺炎健康咨询服务分析

目的 分析2020年1月我国新型冠状病毒肺炎(corona virus disease 2019,COVID-19,简称新冠肺炎)疫情初期,政府,医院,公司如何启动互联网技术参与医疗服务,为进一步利用信息技术改善疫情中后期和后疫情时期的医疗服务提出建议.方法: 利用百度等搜索引擎以"互联网+肺炎"等为关键词,搜索2020年1月20日至2月3日的疫情相关互联网健康服务项目信息,由双人背对背提取关键信息并编码,录入信息并进行描述性分析.结果: 10余天时间中,有27家医院,19个公司开通新冠肺炎线上咨询服务,有9个省市组织了区域性线上服务.大多数项目在1月24日至27日启动,集中在少数省份,100.00%的医院和90.48%的公司项目开通发热及肺炎咨询服务,37.04%的医院和66.67%的公司项目提供衍生健康问题咨询,少数项目开展远程会诊,有个别项目提供针对居家隔离人员的线上健康管理.医师是线上工作的主力,也有护士,药师等专业技术人员参与.结论: 互联网技术为改善医疗服务体系在疫情初期的快速反应提供了条件,具备制度和技术可行性,但地区发展不均衡,基层医疗机构参与度不高,没有通过互联网实现医疗体系的联动与协同.应推动省级卫生健康委员会组织远程会诊,推进基层卫生机构开展"互联网+医疗",促进机构之间的协同联动,缓解疫情时期的诊疗压力,改善后疫情时代的医疗服务.

Analysis of special ehealth service for corona virus disease 2019 (COVID-19) pneumonia

Objective: To analyze how governments, hospitals and information technology(IT) companies use Internet technology to provide online health services during the early stage of corona virus disease 2019 (COVID-19) epidemic in January 2020 in China, and then provide suggestions and coping strategies for the later stage and post-epidemic time.Methods: We searched for information on ehealth ser-vices related to the outbreak of COVID-19 in China. The sources of information were mainstream search engines such as Baidu and the popular interactive social platforms such as Webchat. The keywords were "Internet+pneumonia", "Internet clinic", "pneumonia online clinic" and so on. The time of information was from January 20 to February 3, 2020. The key information was extracted and encoded by two persons back-to-back. The coding information included: name of organization provider, launching time, location of provider, service items, user, health workers engaging in the service, and so on. The coded information was entered and analyzed with SPSS 24.0 and Excel.Results: There were totally 57 projects launched by local governments, hospitals and IT companies. Most of them were launched from January 24th to 27th, the hospital and government projects services regionally, especially in eastern provinces. In this study, 90.48% of the enterprises and 100.00% of the hospitals had online fever clinic and consultation services for COVID-19, 66.67% of the enterprises and 37.04% of the hospitals serviced derivative health problems. Only a few projects provided tele-medical consultation. There were individual projects that provided online health management for home quarantine people. Physicians were the main force of various projects. In some hospital projects, there were also nurses, pharmacists and professional technicians to provide featured consultation.Conclusion: Ehealth is useful and helpful for the health care system to rapidly cope with health demand during instantaneous and post epidemic time. Regional distribution of ehealth is unbalanced. There are institutional and technical feasibilities for the emergency application of Internet technology. However, community health centers seldom provide ehealth or connect with tertiary hospitals with Internet. Therefore, all kinds of providers within healthcare system should promote emergence ehealth. Tele-medical diagnosis and referral should be developed by local governments during COVID-19. The application of "Internet+medical treatment" in community medical institutions and synergy among various institutions should be promoted.