| 从患者需求视角谈和谐医患关系的构建 |
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| 引用本文： | 任丽明,;郑普生.从患者需求视角谈和谐医患关系的构建[J].中国医学伦理学,2014(3):385-387. |
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| 作者姓名： | 任丽明 ;郑普生 |
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| 作者单位： | [1]广州医科大学附属肿瘤医院医务科,广东广州510095; [2]南方医科大学医院管理处,广东广州510515 |
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| 摘 要： | 患者在需求层次方面的满意与否是医疗投诉产生的一个重要因素,其包括生理需求、安全需求、爱与归属的需求、自尊需求和自我实现需求,建议在此基础上构建和谐医患关系从以下几点入手：完善基本服务设施,满足患者基本生理需求;实施有效管理,加强医疗环节质量控制;倡导人性化诊疗服务,提升人文关怀水平;以患者需求为出发点,加强医患沟通。
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| 关 键 词： | 患者需求 医疗投诉 需求层次 医患关系 医患沟通 人文关怀 |
Construction of Harmonious Doctor - patient Relationship from the Perspective of Patients Needs |
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| Institution: | REN Li - ming , ZHENG Pu - sheng ( 1 Department of Medical Affairs, Tumour Hospital Affiliated to C.uangzhou Medical College, Guangzhou 510095, China; 2 Department of Hospital Management, Southern Medical University, Guangzhou 510515, China ) |
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| Abstract: | The patients＇needs with satisfaction or not is an important factor to produce medical complaints. The needs include physiological needs, security needs, love and belonging, esteem and self -actualization needs. Suggestions for building a harmonious doctor -patient relationship should pay attention to the following points： improve the basic facilities, meet the basic physiological needs ; implement effective management, strengthen the quality of medical control ; advocate humanistic medical services, enhance the level of humanistic care ; take patientsJneeds as the starting point and strengthen the doctor - patient communication. |
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| Keywords: | Patients Needs Medical Complaints Hierarchy of Needs Doctor - patient Relationship Doctor - patient Communication Humanistic Care |
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