Working conditions and health among employees at information technology--enabled services: a review of current evidence |
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Authors: | Kesavachandran C Rastogi S K Das Mohan Khan Asif M |
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Institution: | Epidemiology Section, Industrial Toxicology Research Centre (ITRC), Council of Scientific and Industrial Research (Govt. of India), PB No. 80, Lucknow 226001, India. kesavachandran@rediffmail.com |
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Abstract: | Workers in information technology (IT)-enabled services like business process outsourcing and call centers working with visual display units are reported to have various health and psycho-social disorders. Evidence from previously published studies in peer- reviewed journals and internet sources were examined to explore health disorders and psycho-social problems among personnel employed in IT-based services, for a systematic review on the topic. In addition, authors executed a questionnaire- based pilot study. The available literature and the pilot study, both suggest health disorders and psychosocial problems among workers of business process outsourcing. The details are discussed in the review. |
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