医院社会责任行为的分级研究

目的:为医院社会责任行为分级的理论及实践研究提供参考。方法:基于国内外学者观点的文献研究和内容分析法,对通过大样本问卷调查和德尔菲法所最终确定的13种医院社会责任行为进行分级,并总结分级特征。结果与结论:把13种医院社会责任行为分为3个层级,其中初级医院社会责任行为有:提供优质的医疗服务、坏账处理、承担突发事件的救援任务等6项;中级医院社会责任行为有:具有外部正效应的医疗服务、价格优惠等3项;高级医院社会责任行为有:慈善医疗、教育科研、健康促进服务等4项。分级具备效益维度强调活动结果、活动性质维度相对和分级模型为动态的特征。

Study on Classification of Hospital Social Responsibility Behaviors

OBJECTIVE： To provide reference for theory and practice study of classification of hospital social responsibilities behavior. METHODS： Based on literature research and content analysis method, 13 kinds of hospital social responsibilities behav- ior were classified by large-scale sample and Delphi method and the characteristics of classification were summarized. RESULTS ＆ CONCLUSIONS： The 13 kinds of behaviors of the hospital social responsibility are divided into 3 levels. That is, primary level： providing excellent medical services, bad debts, undertaking rescues under emergency; intermediate level： medical services with positive external effects and favorable price; senior level： charity care, education and research, health improvement and health edu- cation. The classification of behaviors is characterized with results-based, relative and dynamic classifying model.