缓解护士工作压力法在护理管理中的应用

目的 探讨一种新型护理管理方法,以缓解护士工作压力,为控制护理风险提供建设性管理模式.方法 对全院145名在职护士展开调查,了解由于护理压力导致护士离职意向上升及工作倦怠的发生率.护理部根据压力源存在形式,提出对应的人性化管理措施,并观察实施效果.结果 新的管理办法使护士倦怠率由原来的69.10%下降至59.25%.离职意向率由原来的45.53%降至35.50%.患者满意度由原来的88.00%上升至94.13%.因各种原因引起的护患纠纷由原来的0.52%下降至0.01%.护士疾病发生率也显著降低.结论 新的护理管理模式对于控制护理风险,缓解护士心理压力,提高其工作热情,具有一定的指导意义.

Application of work pressure remission method in nursing management

Objective To explore a kind of nursing supervision method in order to relieve work pressure of nurses and provide the constructive managing mode.Methods A investigation was carried out in 150 nurses in the hospital in order to understand the ascensus of the turnover intention and the incidence rate of working lassitude.The nurse department introduced the more humanistic natural managing measure and observed the implementation effect.Results The new nursing supervision method relieved the working lassitude from 69.10% to 59.25%,reduced turnover intention from 45.53% to 35.50%,decreased the nurse-patient dispute from 0.52% to 0.01%,and increased the patient satisfaction degree from 88.00% to 94.13%.The disease incidence of nurses also lowered.Conclusions The new nursing supervision mode has an instructive meaning in controlling the nursing risk,relieving the nurse mental stress and increasing their working passion.