我院优化行政组织架构和推行二级服务模式的举措与思考

目的:深入开展医院管理年活动,持续提高医疗服务质量。方法:在由上海市第六人民医院托管后,积极改革,优化行政组织架构并推行二级服务模式。结果与结论:通过此举,我院医疗安全意识、医疗服务质量、患者满意度逐步提高,使医院步入健康、有序、可持续发展的轨道。

Optimization of the Administrative Organization Structure & Implementation of Secondary Hospital Service Model in Our Hospital

OBJECTIVE： To facilitate the practice of the activity of ＂hospital administration year＂ and to improve the medical service quality. METHODS： Reformation was made actively by optimizing the administrative organization structure and introducing the model of secondary hospital service in our hospital after the trusteeship by the Shanghai 6th People＇s Hospital. RESULTS ＆ CONCLUSIONS： Due to the above practice, the consciousness on medication safety, the quality of medical care services as well as the degree of patients＇ satisfaction had been increased gradually, which contributed to a sound, ordered and sustainable development of our hospital.