| 图书馆读者满意度评价体系的构建 |
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| 引用本文： | 康丽峰,肖丹,江家鹤.图书馆读者满意度评价体系的构建[J].中华医学图书情报杂志,2011,20(4):38-41. |
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| 作者姓名： | 康丽峰 肖丹 江家鹤 |
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| 作者单位： | 河北建筑工程学院图书馆,河北,张家口,075024 |
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| 基金项目： | 张家口市社科联第八届社会科学研究课题"完善图书馆服务读者评价体系;推进文化传播" |
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| 摘 要： | 从读者满意出发,对图书馆服务做出科学、客观、准确、合理的评价,有利于图书馆的发展。以读者满意度作为评价图书馆服务各环节的目标,在考虑专家经验基础上,充分融合读者认知构建的图书馆读者满意度评价体系,经实例验证,效果较好且适用性强。
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| 关 键 词： | 读者服务 满意度评价 评价体系 |
| 收稿时间： | 2010/11/1 0:00:00 |
Construction of satisfaction assessment system for readers in libraries |
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| KANG Li-feng,XIAO Dan and JIANG Jia-he.Construction of satisfaction assessment system for readers in libraries[J].Chinese Journal of Medical Library and Information Science,2011,20(4):38-41. |
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| Authors: | KANG Li-feng XIAO Dan and JIANG Jia-he |
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| Institution: | KANG Li-feng,XIAO Dan,JIANG Jia-he(Library of Hebei Civil Engineering College,Zhangjiakou 075024,Hebei Province,China) |
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| Abstract: | Scientific,objective,accurate and rational assessment of library service by taking the satisfaction of readers into consideration benefits the development of libraries.Rather good outcome and applicability can be achieved if the satisfaction assessment system for readers in libraries is constructed fully based on the recognition of readers with the satisfaction of readers as the target in assessment of library service at different sectors. |
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| Keywords: | reader service satisfaction assessment assessment system |
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