医护人员职业倦怠原因剖析及干预策略

职业倦怠是现代社会的普遍现象,医护人员是职业倦怠的易感人群.分析了引起医护人员职业倦怠的原因,其既有宏观的社会环境和体制原因,也有组织特征、医护职业特点、个体人格特质等方面的原因.从不同层面提出了职业倦怠的干预对策:倡导关心他人福祉,重视人与人之间关系质化生活的文化价值取向;构建和谐医患关系和良好的执业环境;加强社会公关,塑造医疗机构良好的媒体形象;在组织和管理层面上,完善管理制度和运行机制;在个人层面上,可通过培训等干预方式提高个体应对能力等.

Causes of job burnout in medical professionals and relevant intervention strategies

Job burnout has been a common problem in modem society, and medical professionals are vulnerable to it. The causes of burnout in medical professionals involve factors of social environment and system, institutional factors, occupational factors and personal factors. The intervention strategies at multiple levels are put forward, including to advocate concerning about the well-being of others and attaching importance to cultural value orientation of qualitative life-style, to construct harmonious doctor- patient relationship and good working environment, to enhance social public relations and establish good media image, to improve management system and operational mechanism at organizational level, and to enhance the coping ability at individual level by training.