Use of self-help services and consumer satisfaction with professional mental health services |
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Authors: | Hodges John Q Markward Martha Keele Cynthia Evans Carol J |
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Affiliation: | University of Missouri, Columbia, School of Social Work, 65211, USA. hodgesjq@missouri.edu |
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Abstract: | This study tested the hypothesis that users of mental health self-help services would be more satisfied with professional mental health services than clients who did not use self-help services. A survey was administered to 311 clients of professional mental health services, 151 (49 percent) of whom were users of self-help services. A multiple regression model showed that the use of self-help services was associated with greater satisfaction with professional mental health services. This finding provides support for the idea that the use of self-help services encourages appropriate use of professional services. The study provided evidence that self-help and traditional mental health services can function complementarily rather than in competition with one another. |
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