细节管理在提高住院患者护理满意度中的作用

目的:探讨细节管理在提高住院患者护理满意度中的作用。方法:培训护理人员,严格落实各项规章制度,建立科学工作方法,完善护理质控体系,建立《住院患者满意度调查册》。结果:细节管理加强了护士与患者的沟通,有效地避免了护患纠纷,提高了住院患者的护理满意度。结论:做好细节管理工作,避免护理差错发生,加强护患的有效沟通,能够有效地避免纠纷,提高住院患者的满意度,提高护理服务质量。

The function of detail management in improving patient satisfaction

Objective:To discuss the function of detail management in improving patient satisfaction.Methods:To train paramedic,implement bylaw bylaw,establish a scientific working methods,improve the system of care quality control and establish a "hospital patient satisfaction survey volumes".Results:The detail management enhanced communication and effectively avoided disputes between nurses and patients,and also improved patient satisfaction with patient care.Conclusion:Excellent detail management can avoid the occurrence of nursing errors,enhance effective communication between nurses and patients,effectively avoid disputes,improve hospital patient satisfaction and improve the quality of nursing service.