| 细节管理在提高住院患者护理满意度中的作用 |
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| 引用本文： | 徐银帆.细节管理在提高住院患者护理满意度中的作用[J].临床医药实践,2012,21(8):610-611. |
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| 作者姓名： | 徐银帆 |
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| 作者单位： | 深圳市人民医院,广东深圳,518020 |
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| 摘 要： | 目的:探讨细节管理在提高住院患者护理满意度中的作用。方法:培训护理人员,严格落实各项规章制度,建立科学工作方法,完善护理质控体系,建立《住院患者满意度调查册》。结果:细节管理加强了护士与患者的沟通,有效地避免了护患纠纷,提高了住院患者的护理满意度。结论:做好细节管理工作,避免护理差错发生,加强护患的有效沟通,能够有效地避免纠纷,提高住院患者的满意度,提高护理服务质量。
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| 关 键 词： | 细节管理 住院患者 护理满意度 |
The function of detail management in improving patient satisfaction |
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| XU Yin-fan.The function of detail management in improving patient satisfaction[J].Proceeding of Clinical Medicine,2012,21(8):610-611. |
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| Authors: | XU Yin-fan |
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| Institution: | XU Yin-fan(The People′s Hospital of Shenzhen,Shenzhen 518020,China) |
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| Abstract: | Objective:To discuss the function of detail management in improving patient satisfaction.Methods:To train paramedic,implement bylaw bylaw,establish a scientific working methods,improve the system of care quality control and establish a "hospital patient satisfaction survey volumes".Results:The detail management enhanced communication and effectively avoided disputes between nurses and patients,and also improved patient satisfaction with patient care.Conclusion:Excellent detail management can avoid the occurrence of nursing errors,enhance effective communication between nurses and patients,effectively avoid disputes,improve hospital patient satisfaction and improve the quality of nursing service. |
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| Keywords: | detail managemen hospital patient patient satisfaction |
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