“三甲”医院分诊护士工作满意度与疲溃感调查

目的：调查门诊分诊护士的工作满意度和工作疲溃感水平,为提高门诊分诊工作质量提供依据。方法：采用Maslach工作疲溃感量表（MBI）和明尼苏达满意问卷（MSQ）量表,对109名分诊护士进行问卷调查。结果：109名分诊护士工作满意度处于中等水平,工作成就感明显低于常模（P〈0.01）。50%左右的分诊护士处于中高度疲溃感水平,且情绪疲溃感与工作满意度呈负相关（P〈0.01）;与工作成就感和工作满意度呈正相关。结论：门诊护士工作疲溃感水平较高,且与工作满意度呈负相关,应采用适当的激励手段和建立相应的支持系统,降低分诊护士的工作疲溃感,提高其工作满意度,以保证分诊护理质量。

Investigation of job satisfaction and job burnout among triage nurses in Firstclass Hospital at Grade 3

Objective: To describe the job satisfaction and job burnout level among triage nurses of the outpatient department, in order to provide evidence for the quality of outpatient department work. Methods: Questionnaires were completed by triage nurses (n=109) with the Maslach Job Burnout scale (MBI) and Minnesota satisfaction questionnaire (MSQ). Results: The job satisfaction of 109 triage nurses were at a medium level and the working achievement was below the norm (P<0.01). About 50% of the triage nurses had t...