| 12例护理投诉原因分析与对策 |
| |
| 引用本文： | 赵雅琼.12例护理投诉原因分析与对策[J].护理实践与研究,2006,3(6):63-65. |
| |
| 作者姓名： | 赵雅琼 |
| |
| 作者单位： | 050082,中国人民解放军白求恩国际和平医院 |
| |
| 摘 要： | 目的：提高门、急诊输液的护理质量。方法：通过对输液厅发生的12例护患纠纷进行分析归类,提出对策并观察效果。结果：明显减少了护患纠纷的发生,2005年上半年护理满意度由原来的85%提高到98%。结论：有针对性地分析护患纠纷的原因并制定相应对策,可以提高护理满意度,降低护患纠纷的发生。
|
| 关 键 词： | 输液厅 护患纠纷 原因 对策 |
| 收稿时间： | 2006-09-18 |
| 修稿时间： | 2006年9月18日 |
Analysis of causes and countermeasure for 12 disputes between nurses and out-patients in the infusion hall |
| |
| ZHAO Yaqiong.Analysis of causes and countermeasure for 12 disputes between nurses and out-patients in the infusion hall[J].Attend to Practice and Research,2006,3(6):63-65. |
| |
| Authors: | ZHAO Yaqiong |
| |
| Abstract: | Objective:To improve the nursing quality of the infusion.Method:Disputes between nurses and patients of 12 were analysed,and pr- esented relvant countermeasures.Results:The occurrence of disputes has markedly decreaed,and the nursing satisfaction index raised 98% in 2005.Conclusions:To pertinently analyze the causes of disputes between the nurses and patients and formulate the corresponding countermea- sure can raise the nursing satisfaction index and decrease the occurrence of disputes between the nurses and patients. |
| |
| Keywords: | Infusion hall Disputes between the nurses anti patients cause Countermeasure |
| 本文献已被 CNKI 维普 万方数据 等数据库收录！ |
