| 成立QC小组以提高特诊病人入院宣教效果 |
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| 引用本文： | 王英蓉 王小花 刘爽 曹婷婷 李芬 王玲 房尚华. 成立QC小组以提高特诊病人入院宣教效果[J]. 现代护理, 2006, 12(28): 2715-2717 |
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| 作者姓名： | 王英蓉 王小花 刘爽 曹婷婷 李芬 王玲 房尚华 |
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| 作者单位： | 北京大学深圳医院特诊病房,深圳518036 |
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| 摘 要： | 目的 提高特诊病人的入院宣教效果，提升病人信任度和满意度。方法 成立QC小组，运用PDCA循环管理方法，解决入院宣教效果不够理想的问题。结果 病人对入院宣教的知晓率由90．92％上升至98．08％（P〈0．001）。结论 QC小组活动可以提高护士的素质，激发其积极性与创造性，提高病人满意度，塑造病区护理服务品牌。
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| 关 键 词： | 护理管理 质量控制 健康教育 特殊门诊 |
| 文章编号： | 1009-9689（2006）28-2715-03 |
| 收稿时间： | 2006-07-01 |
| 修稿时间： | 2006-07-01 |
Improving effect of hospitalizing education by setting up QC team in priority ward |
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| WANG Ying-rong ,WANG Xiao-hua,LIU Shuang,CAO Ting-ting,LI Fen,WANG Ling,FANG Shang-hua.. Improving effect of hospitalizing education by setting up QC team in priority ward[J]. Modern Nursing, 2006, 12(28): 2715-2717 |
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| Authors: | WANG Ying-rong WANG Xiao-hua LIU Shuang CAO Ting-ting LI Fen WANG Ling FANG Shang-hua. |
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| Affiliation: | Peking University Shenzhen Hospital, Shenzhen 518036, China |
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| Abstract: | Objective To improve the effect of hospitalizing education in priority ward and promote the patients' trust and satisfaction degree.Methods QC team was set up and PDCA circulation management was used to improve the effect of hospitalizing education.Results The patient's understanding rate of hospitalizing education raised from 90.92% to 98.08%(P<0.001).Conclusions QC activity can improve nurses' quality and arouse their energetic and creative power and evaluate the patients' satisfaction degree as well as create a ward service model. |
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| Keywords: | Nursing management Quality control Health education Priority ward |
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