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患者安全目标:加强医务人员之间有效沟通的管理策略
引用本文:朱腾戴晓娜陈水红.患者安全目标:加强医务人员之间有效沟通的管理策略[J].中国卫生质量管理,2020,0(6):013-16.
作者姓名:朱腾戴晓娜陈水红
作者单位:浙江大学医学院附属第二医院
摘    要:医务人员之间有效沟通是医疗安全管理的基础,对于避免医疗差错起着至关重要的作用。文章从个人、环境、团队方面分析了影响医务人员之间有效沟通的影响因素,阐述了通过使用规范的核查表、营造积极沟通的文化氛围、构建温馨的工作环境、提供跨团队的照护计划、加强培训等方面的做法,并提出相关思考和建议,为提升患者安全,加强医院安全管理提供参考。

关 键 词:医务人员  沟通  患者安全

Patient Safety Goal:Management Strategies for Strengthening Effective Communication among Medical Personnel
ZHU Teng,DAI Xiaona,CHEN Shuihong.Patient Safety Goal:Management Strategies for Strengthening Effective Communication among Medical Personnel[J].Chinese Health Quality Management,2020,0(6):013-16.
Authors:ZHU Teng  DAI Xiaona  CHEN Shuihong
Institution:The Second Affiliated Hospital Zhejiang University School of Medicine
Abstract:Effective communication between medical staff is the basis of hospital safety management and plays a vital role in avoiding medical errors. The study analyzed the influence factors of effective communication between the medical staff from the aspects of individual, environment and team.The practice was discussed from aspects of using the standard check table, creating a culture of positive communication, building sweet working environment, providing cross-team care planning, strengthening the training.Furthermore, relevant thinking and suggestions were put forward. It provided reference for improvement of patient safety and strengthening hospital safety management
Keywords:Medical Staff  Communication  Patient Safety
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