层次分析法与Delphi法结合建立科护士长考核体系

目的 建立科护士长考核体系,以综合指数对其工作进行评价,使考核更全面、更科学.方法 以Delphi法和层次分析法相结合,由专家进行4轮咨询确定科护士长考核指标和指标间两两比较的数值;以层次分析法确定各项指标的权重,通过一致性分析(CR＜0.10),获得组合权重和综合指数.结果 建立了由护理内部质量、顾客满意度、个人职业精神、学习与成长4个一维指标和17个二维指标构成的医院科护士长考核体系.结论 在医院的护理管理中,对管理人员的工作做出客观、公平的评价是有难度的,而层次分析法就提供了一个简便、快捷的决策方法.

The establishment of charge nurses' evaluation system by the combination of AHP and Delphi method

Objective To establish the charge nurses'evaluation system and evaluate their work by comprehensive index to make the assessment more scientific.Methods The comparison value of different assessment factors were established by 4 rounds of expert consultations by the analytic Hierarchy Process (AHP)and Delphi method.The index weight was confirmed and passed the coherence test(CR＜0.01).The combined index weight and comprehensive index were also obtained.Results The charge nurses'evaluation system containing 4 one-dimension targets(including internal nursing quality,patients satisfaction degree,individual professional spirit and study and development)and 17 two-dimension targets were set up.Conclusion The combination of AHP and Delphi method supplied a simple and prompt evaluation model though currently it is difficult to estimate management personnels objectively and fairly.