| 现代医院文化创新的人性化服务 |
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| 引用本文： | 顾华宁,母泽林.现代医院文化创新的人性化服务[J].解放军医院管理杂志,2003,10(6):589-590. |
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| 作者姓名： | 顾华宁 母泽林 |
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| 作者单位： | 上海市交通大学第一人民医院党委办公室,上海,200080 |
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| 摘 要： | 人性化服务是一种新型的服务模式。医院突出人性化服务是现代医院化创新的客观需求。具体表现在：一是营造一种人性化温馨的服务氛围；二是为病人提供便捷透明的人性化服务；三是树立人性化情感的服务意识；四是医患之间人性化沟通是诚信服务的基础；五是规范人性化关怀的服务语言；六是为患提供人性化精湛的服务技术。
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| 关 键 词： | 医院文化 人性化服务 服务氛围 服务意识 医患沟通 服务语言 服务技术 |
| 文章编号： | 1008-9985(2003)06-0589-0590-02 |
| 修稿时间： | 2002年12月12 |
Humanity Services, Culture Innovation in Modern Hospital |
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| GU Hua-ning,MU Ze-lin.Humanity Services, Culture Innovation in Modern Hospital[J].Hospital Administration Journal of Chinese People's Liberation Army,2003,10(6):589-590. |
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| Authors: | GU Hua-ning MU Ze-lin |
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| Abstract: | Humanity services is kind of new pattern of services. Laying stress on humanity services is the need for culture innovation in modern hospital. It reflects in five aspects:Firstly, building atmosphere of warmth and humanity. Secondly, giving more convenient humanity services to patients. Thirdly, establishing awareness of humanity. Fourthly, humanity communication between patients and doctors is base of truthful services. Fifthly, standardizing language of services with humanity and solicitude. Sixthly, giving patients consummate tech of services with humanity. |
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| Keywords: | humanity services hospital culture |
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